Visa Officer

SPUN is seeking a Visa Officer to manage end-to-end visa application processes, ensuring smooth coordination between clients, field officers, and relevant authorities. This role is ideal for someone detail-oriented, organized, and experienced in handling travel documentation and embassy procedures.

Key Responsibilities

  • Receive, manage, and process all required documents for visa application documents from clients.

  • Ensure all visa-related documents are complete and submitted on time, from initial collection to embassy/visa center submission.

  • Prepare and update document status in the internal system.

  • Schedule visa appointments (if required) and provide clear instructions to clients.

  • Provide regular updates and accompany clients throughout the visa process until final decision (approved/rejected).

  • Handle form-filling, document preparation, and arrange documents according to embassy/visa center guidelines.

  • Handle add-ons services to support visa application process if needed (travel itinerary, hotel booking, flight booking, travel insurance, etc)

  • Coordinate with Field Officer for on-the-ground support in visa processing.

Working Conditions

  • Role type: Fulltime

  • Working location: South Jakarta (Hybrid WFH + WFO)

Requirements

  • 1–2 years of experience in visa handling, travel agency operations, or related administrative roles.

  • Familiarity with embassy procedures and document requirements is essential.

  • High attention to detail and the ability to multitask under time pressure.

  • Excellent communication skills, both written and spoken.

  • Proficiency in English is required (written and conversational).

  • Able to work independently as well as collaborate with internal teams and external partners.

  • Able to prioritize tasks.

How to apply

Send your latest resume to hr@spun.global with the subject: Visa Officer - [Your Full Name], OR
Submit your application through this link.