Refund Policy

Last updated on August 4th, 2026

Untuk versi Bahasa Indonesia, silahkan kunjungi https://blog.spun.global/id/kebijakan-pengembalian-dana

At SPUN, we strive to provide transparency and fairness in every transaction. This Refund Policy explains which products are non-refundable, which products are eligible for refunds, and the circumstances under which refunds may or may not be granted. SPUN offers a 24-hour refund policy, which means you have 1 day after receiving your notice of permit or visa rejection to submit a refund request. To be eligible for a refund, please provide the payment receipt or proof of purchase from your SPUN dashboard.

A. Non-Refundable Products

The following products are strictly non-refundable once payment has been successfully completed:

  • Approval Insight

  • Expert Insight

  • Other standalone document verification services provided by SPUN from time to time

A1. Refund Limitations

Refunds will not be issued under any circumstances, including but not limited to:

  • You choose not to use the service after purchase;

  • You do not upload your documents or abandon the verification process;

  • Your documents are assessed as non-compliant or require additional supporting documents;

  • You decide not to proceed with your visa application based on the verification results;

  • Your visa application is refused by the embassy, consulate, or immigration authority.

Please note that Approval Insight and Expert Insight are designed to assess document compliance against stated requirements only. These services do not guarantee visa approval or replace the final decision of the relevant authorities.

B. Refundable Products

The following products are eligible for refunds subject to the terms and conditions described below:

  • Visa Services

  • Passport Services

  • Additional Services, including but not limited to VIP service, Insurance, Translation Services, Courier Services, Appointment Booking Services, and other supplementary services

Refunds are available only under the following conditions:

B1. If You Are Not Eligible for the Service

If during the document verification process our Visa Expert determines that you are not eligible for the service you applied for, and you choose to cancel the application, you are entitled to receive a refund of 95% of the total amount paid.

B2. If You Cancel Before Submission

B2.1 Refund Requested Within 2 Business Days of the Transaction Date

If you decide to cancel your applicationwhile you are still eligible to proceed, refund requests submitted within 2 (two) business days after the transaction date are eligible for an 95% refund of the total invoice amount.

Additional services that have already been issued, processed, or used are non-refundable.

B2.2 Refund Requested More Than 2 Business Days After the Transaction Date

If you decide to cancel your applicationwhile you are still eligible to proceed, refund requests submitted more than 2 (two) business days after the transaction date are eligible for an 85% refund of the total invoice amount.

If your application has already progressed beyond:

  • Awaiting Submission; or

  • Awaiting Appointment,

The refund policy will follow the applicable visa outcome provisions. Additional services that have already been issued, processed, or used remain non-refundable.

B3. If Your Visa Application Is Refused

Refunds may be granted provided if your application does not fall under the exclusions set out in Section C.

B3.1 If the Issuing Authority Provides Refunds

If your visa application is refused and the issuing authoritymaintains a refund policy, SPUN will refund 85% of the visa fee. Additional services that have already been issued, processed, or used remain non-refundable.

Example:

If you applied for a China Single-Entry Tourist Visa through SPUN for IDR 1,259,000 (including an embassy visa fee of IDR 772,000) and your application is later rejected, your refund will be calculated as follows:

85% × IDR 772,000 = IDR 656,200

B3.2 If the Issuing Authority Does Not Provide Refunds

If your visa application is refused and the issuing authority does not provide refunds, SPUN will refund 85% of SPUN's service fee. Additional services that have already been issued, processed, or used remain non-refundable.

Example:

If you applied for an Indonesia Visa on Arrival through SPUN with a total payment of IDR 799,000 (including a government fee of IDR 519,000) and your application is rejected, your refund will be calculated as follows:

85% × (IDR 799,000 – IDR 519,000) = IDR 238,000

B4. Special Refund Rules

B4.1 Visa Reapplication with Specialist Support

If your visa application is refused, you are entitled to receive a refund of 50% of the service fee.

If you cancel your application before submission, you are entitled to receive a refund of 60% of the service fee.

B4.2 Fixed Charge Refund Scheme

Certain visa types are eligible for refunds subject to a fixed deduction fee of IDR 139,000.

  • Japan Visa Waiver

  • Sao Tome and Principe Single Entry Visa

  • Taiwan Travel Authorization Certificate

  • Schengen Greece Tourist Visa

  • Ireland Short Stay Tourist Visa

  • Netherlands Long-Stay Visa (MVV)

  • Portugal Temporary Stay Spouse Visit Visa

  • India Tourist Electronic Visa

  • India Business Electronic Visa

  • India Conference Electronic Visa

  • Germany Voluntary Services Visa

  • Germany Language Course Visa

The list of eligible visa types may be updated from time to time without prior notice.

C. Refund Exclusions

The following exclusions apply only to products listed under Section B (Refundable Products).

C1. Orders Made Through Third-Party Platforms

If your order was placed through a third-party platform, this Refund Policy does not apply. The refund policy of the relevant third party shall govern your transaction.

C2. Immigration Refusal After Visa Issuance

Refunds are not available if you are denied entry by immigration authorities after your visa has been successfully issued.

C3. Refund Waiver

Refunds will not be granted under the following circumstances:

  • Falsified or altered documents: If any document you submit is found to be falsified, altered, or tampered with regardless of intent, a refund will not be issued, as immigration authorities do not process non-genuine applications.

  • Cancellation During Embassy Processing: If you request to cancel your visa application after it has been submitted to and is still being processed by the embassy, no refund will be provided. Your application will only be withdrawn or cancelled in the embassy's system at your request and will not proceed to an approval or refusal decision.

  • Proceeding against Visa expert advice: If our visa expert advises you not to proceed due to ineligible conditions or your visa document and approval probability score does not meet SPUN's minimum eligibility standards, but you choose to proceed with the application nonetheless, no refund will be provided if your visa application is subsequently refused by the embassy.

  • Late submission of documents: For appointment-based visas, all required documents must be submitted at least 3 working days (3×24 hours) before your scheduled appointment. If submitted later than this, a refund waiver will apply, as our team may be unable to complete the necessary processing steps in time.

  • Duplicate Visa Application : If your visa application was rejected due to the detection of a duplicate application by the immigration system / embassy / visa issuing authority, no refund will be provided.

  • Refund request beyond 3 months of final status: Refund requests must be submitted as per informed steps within 3 months after the application got the final status (not eligible, cancelled, or rejected). No refund granted after 3 months of application final status.

  • Application outstanding for more than 3 months: In the event of an onhold application, please communicate to our agent through WhatsApp+62 858 1990 0081 or contact@spun.global. If the application has been outstanding for more than 3 months without prior communication, no refund will be granted.

D. Important Notes

By completing a transaction with SPUN, you acknowledge that you have read, understood, and agreed to this Refund Policy.

SPUN reserves the right to:

  • Amend this Refund Policy at any time without prior notice;

  • Reject refund requests that do not satisfy the criteria above;

  • Rely on Visa Expert evaluations and official decisions issued by the relevant authorities when determining refund eligibility.

E. How to Request a Refund

To request a refund, please send an email to: refund@spun.global

Subject: Refund Request – [Your Order ID]

Please include these in email body if you choose payment method of Bank Transfer :

  • Order ID;

  • Bank account holder name;

  • Bank name;

  • Bank account number

Refunds are processed in two stages: a verification process (1–3 business days) and a payment process after approval (another 1–3 business days). The entire process may take up to 6 business days from the time of submission. In some cases, it may take longer, but we will always provide updates if there are any delays.

Banks or payment providers may require additional processing time. If you have not received your refund within 15 business days after payout confirmation, please contact us again at refund@spun.global.