Visa Support Officer

Description

This role will manage end-to-end visa processes for clients traveling to or from different regions, ensuring smooth coordination with embassies, consulates, visa centers, and relevant authorities. The ideal candidate is detail-oriented, resourceful, and knowledgeable in multi-country visa requirements.

Working Conditions

  • Location: South Jakarta (Hybrid WFH + WFO)

  • Type: Short term contract

Key Responsibilities:

  • Manage the complete process: receiving client documents, checking completeness, form-filling, submission, and follow-up.

  • Schedule visa appointments (VFS, TLS, BLS, or other centers)

  • Provide regular updates on application status throughout the process until decision (approved/rejected).

  • Assist with add-on services to support visa applications (travel itineraries, hotel/flight bookings, travel insurance, etc.).

  • Act as on-the-ground support at embassies/visa centers when needed.

  • Collaborate with internal teams and external partners to streamline workflows and ensure accuracy.

Requirements:

  • 1 year of experience in visa/immigration handling is preferred, ideally with exposure to Asian and/or European visa processes.

  • Bachelor’s degree or equivalent in Tourism, Language Studies, International Relations, Business Administration, or Hospitality preferred. Fresh graduates and SMK graduates with relevant internship or project experience are also welcome to apply.

  • Understanding of embassy procedures, documentation standards, appointment systems (VFS, TLS, BLS, etc.), and familiarity with Schengen visa requirements and common Asian destinations is a strong plus.

  • High attention to detail, strong organizational skills, and ability to multitask under time pressure.

  • Able to communicate in English (speaking & written)

  • Proficiency in Microsoft Office / Google Workspace and digital administrative tools.

  • Ability to work independently as well as collaborate within a team.

  • Able to work in fast pace working environment

  • Able to start immediately (2 Nov 2026)

How to apply

Send your latest resume to hr@spun.global with the subject: Visa Support Officer - [Your Full Name], OR
Submit your application through this link.